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Frequently Asked Questions

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.


Q: How to edit orders?


A: A. Go to "my order"

B. click the order details link to change


Q: Can I return my package if I don’t like it?


A: We can’t accept refund and return if the product has found no problem after examination. If the product has found not quality problem or not send wrong items, you should pay it on yourself if you want to return it.


Q: Does my package need a signature?


A: Most international shipment require a signature for delivery, but you can not to do this if there is a special shipping route in your country.


Q: I’ve just conformed my order, can I add other item to it?


A: Once you've placed your order, you can no longer add items to this order. You will need to complete a separate order to purchase the additional items. If you contact our Customer services and let us know both order numbers, we'll be happy to refund you the additional delivery charge.


Q: When will I receive conformation that my order is on its way to me?


A: Once your order has been confirmed, we will pick and pack your items and then you will receive a confirmation email.




FAQ Returns & Refunds

Q: Can I return the package if I don’t think it is the correct one?


A: We always checked the orders and products twice before shipping, so please check again. Or you may send the sample to any lab to have a detection, If any error is according to the results, you can contact our customer service to ask refund or return.


Q: Can I get a full refund if I cancel the order?


A: You can contact us timely to cancel the order and then get the full refund before we ship out the package, but if we have shipped the package, you should not neither cancel the order nor get full refund.


Q: Will you resend items if my package is detained or lost?


A: Yes. If you choose the delivery of EMS/EUB/USPS, we will resend the items (according to specific conditions of different countries) and without any extra fees after your package was detained or lost more than 21 days.


Q: Can I get a full refund if I don’t want resend?


A: Yes. We will give you a full refund. Please provide us your related payment information, we will provide a full refund within 2 working days.


Q: I will get my refund via what kind of channel?


A: We recommend that you choose PP or BTC to receive the corresponding refund.